Privacy Policy

Effective date: 29 November 2025

1. Who We Are

FormaServe Systems Ltd ("we", "us") provides consulting, training, support, and software solutions for IBM i. We act as the data controller for personal data processed in connection with our services and this website.

2. How We Collect Data

We collect personal data when you:

  • Contact us via forms, email, or phone
  • Register for training, events, or newsletters
  • Engage us for consulting, support, or software
  • Interact with our website or social media

3. What Data We Collect

  • Identity and contact details (name, email, company, phone)
  • Professional information (role, interests, skills)
  • Communication records and service-related information
  • Technical data (IP address, device, browser, pages viewed)
  • Training participation and feedback where applicable

4. How We Use Your Data

  • To respond to enquiries and deliver services
  • To manage training registrations and provide materials
  • To improve our website, content, and services
  • To comply with legal obligations
  • With your consent, to send updates or marketing communications

5. Legal Bases for Processing

We process personal data under one or more of the following legal bases: consent, contract, legitimate interests (e.g., improving services, ensuring security), and legal obligation.

6. Cookies & Analytics

We may use cookies and similar technologies to enhance site functionality and understand usage. You can control cookies via your browser settings. If analytics are used, they are configured with privacy-respecting settings where possible.

7. Sharing Your Data

We do not sell your data. We may share data with trusted service providers (e.g., email, hosting, analytics) under appropriate contracts, or where required by law.

8. International Transfers

Where data is transferred outside the UK/EEA, we use appropriate safeguards such as Standard Contractual Clauses, adequacy decisions, or equivalent protections.

9. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, to comply with legal requirements, or to resolve disputes.

10. Security

We implement appropriate technical and organisational measures to protect personal data. No method of transmission or storage is completely secure; we continually improve our safeguards.

11. Your Rights

Subject to applicable law, you may have the right to:

  • Access, correct, or delete your personal data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a supervisory authority

12. Contact

For privacy queries or requests, contact: fss@formaserve.co.uk.

13. Updates to This Policy

We may update this policy periodically. The latest version will always be available on this page, with the effective date noted at the top.